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1.8

I saw Metal Unlimited add online. Thought it would be a great personalized birthday gift for my brother.

I ordered it July 30th and the amount was taken out of my account on the same day. I was sure that it meant my delivery order was in production. I noticed that there was missing info on how long it would take for my order to ship when I first ordered, but I figured I had plenty of time till his birthday. I did get an email confirmation saying thank you for your order but still no info on when it would ship.

August 7th I called the customer service # which only gave basic info on how to reach them through email. I wasnt going to email and wait longer so I searched the web for another phone number to them. I found one which I have gotten through with but each time they couldnt see my email or either name associated with my order! After I insisted they had all my info the rep finally found my order (each time I called)!

First time I was told that it takes 6-8 weeks for it to be made then an additional week to ship. I hung up disappointed that it was taking so long. I called again today to track the progress, (September 17th) and was told that there was some imperfections in the art and it was sent back to production to fix and will be shipped in a week, by 9/24. Getting to feel like this company is completely dishonest or shady to say the least.

They are not forthcoming in any information from the start!!

Dont waste your time and money people ! NOT WORTH IT,

User's recommendation: Not even a 1 star company.

Metal Unlimited Pros: Unique.

Metal Unlimited Cons: Terrible customer service.

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