Customer service

Update by user Mar 26

Although I never received an email that my item was shipped, customer service contacted me and gave me the tracking #. Scheduled to be delivered tomorrow.

Original review posted by user Mar 26

I wish I read these reviews before placing my order. I placed my order Feb 18th with a note stating that I needed this before a wedding April 1st.

I then sent an email and they stated that was plenty of time. Wedding is now a few days away and I have not even received a ship notice.

Getting pretty worried now.

I have emailed customer service again today (I also called but they are not yet open).

I hope this is shipped this week, but after reading all of these complaints I have this terrible feeling that I will not receive it prior to the date of the wedding.

Not sure why i need 100 words but now Im just typing to post this review.

Product or Service Mentioned: Metal Unlimited Shipping Service.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

Company wrote 0 private or public responses to the review from Mar 26.
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