Metal Unlimited
Metal Unlimited Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metal Unlimited has 2.1 star rating based on 160 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Metal Unlimited to a friend or colleague.
- Rating Distribution
Pros: Products on website, Product is well made, Attractive product.
Cons: Didnt get what i ordered and paid for, That we never received our product, Horrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metal Unlimited has 2.1 star rating based on 160 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Metal Unlimited to a friend or colleague.
- Rating Distribution
Pros: Products on website, Product is well made, Attractive product.
Cons: Didnt get what i ordered and paid for, That we never received our product, Horrible customer service.Recent recommendations regarding this business are as follows: "Don’t buy from them. They are out of business I guess.", "Double check if company is still in business.", "Never", "Avoid", "Do NOT do business here".
Most users ask Metal Unlimited for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help
Preferred solution: Help with sign
Metal Unlimited - Sign Review from San Antonio, Texas
Ordered sign online but had problem with incorrect signage and they would not fix the problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder # 467887 and order # 469350
Spoke to customer service on 5/18/2020 to check on order status and she told me they had to recut an order due to the imperfection in the first cut! Which will take 4to 6 more weeks for delivery.
And the order was made on 4/23/2020.
The second order she said was sent out on 4/12/2020 and I still havent gotten it. She told me to check with postal service.
- Looks like great stuff
- Products on website
- Poor customer service
- Customer service suks
Deliver product or service ordered
Question regarding order I received today
Curious why the L is so thin. It looks odd.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received product
I ordered with a Groupon on 2/1/20 and went to the website to place the order. I was charged $8.49 for shipping.
After 7 weeks I contacted them and they said the order wasn't placed. I told them I had a receipt for the shipping charge.
Then I didn't hear a thing from them. I contacted Groupon and they are reimbursing me but I'm still out the shipping charge.
- Looks like great stuff
- Never received order or respond to email
Full refund
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Verified ReviewerPackage delivery issues
I was very impressed on how quickly I received my order, however, packaging needs improvement! My order was delivered bent!
Still trying to straighten it out for wall hanging. Just saying I dont think I will order again due to damage.
Patricia A Fenner
St.
John, In. 46373
pafcb03@***.com
- Attractive product
- Terrible delivery planning
Price reduction
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Verified ReviewerMetal Unlimited - Beware!
Do not order from this company! Early Nov, 2019, I placed an order in good faith that it would arrive in time for Xmas, as stated on their website.
Did Not Happen! In fact, I did not hear from them again until I contacted them in Jan, 2020 to inquire about my order! Of course, they had already processed my credit card! I received several excuses, was willing to accept apologies and receive my order in Jan.
figuring Xmas is behind us now, I'll just save the gifts for next year! However, only one piece arrived, and had to contact them again about the rest of my order! More excuses and the order finally came on Feb 14! Happy Valentine's Day!
The items look nice, but there are other companies who do the same work!
Go elsewhere! Not worth the hassle!
- Sale price at christmas
- Incomplete order
- Customer service and missed delivery commitment
- Horrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Burlington, North CarolinaBeware!
I placed an order in good faith on Nov 7, 2019 with a promise that it would arrive before Xmas! They quickly processed the order and charged my card.
The order did not arrive and I did not hear from them at all! I had to contact them! It took days to respond with some excuse about their software!
Long story short, today is Feb 10, 2020 and I just received an email stating the last of my Xmas order had shipped! The entire experience was a complete debacle!
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Verified ReviewerThey never answer the phone .
I put in an order never got a confirmation by e-mail. Took payment from credit card.
Have tried 3 times to e-mail . Never got a response.
- Do not answer emails or the phone about delivery of product
- Cant reach the company by phone
Metal Unlimited - If you can wait three months for your order the product is good
I ordered a personalized gift for my parents on November 4, 2019. I sent my first email on November 26th asking for a status and telling them that I needed it by Christmas.
I received the response that it typically takes 4/6 weeks to produce and ship out the product. On December 21st I emailed again letting them know that this was very bad service. The response was simply "We apologize for the inconvenience. Do you want a refund?" I asked how much longer it would be.
On December 26th the response was "I estimate it will be produced within the next 5 days and then shipped. Please let me know your preference." I said I want my order. On January 10th I followed up again letting them know at this point I was angry because it has been two full months since I placed my order. I got a same day response saying that my order has been cut and it in the powder coating phase.
On January 17th I finally received my order 2 1/2 months after I placed the order.
This kind of service is unacceptable. If the company doesn't have the manpower to keep up with the demand they should either hire more people or make sure that it's clearly posted on their site that it could take up to three months to receive your item.
Let the company propose a solution
Error in my order
I placed my order in black... it came in raw metel. Brushed steel.
Let the company propose a solution
Order # 427371
Order incomplete. Brass cap nut missing from assembly packet. Please mail me a brass cap nut to fit my order of
Personalized Metal Clock, MU-C02511.5-BLK ASAP.
- Attractive product
- Products on website
- Incomplete order
Deliver product or service ordered
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Verified ReviewerDo not purchase!
I ordered my items on November 7th and got them finally at the end of January! They were supposed to be Christmas gifts and the holiday cutoff was November 29th.
You could not get ahold of anyone by phone or email. Just terrible service!metal
- Sale price at christmas
- Lack of response from company
- How it took weeks on weeks on weeks to recieve both my orders
Full refund
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Verified ReviewerOrder status 428212 not delivered
I ordered 12/17/2019 when I emailed this company this is the reply they sent back. I tried to call them also without success.
Metal Unlimited Team via mailgun.org
9:20 AM (13 minutes ago)
to me
Thank you for reaching out to us!
Keep in mind that every email that you send to us places you at the end of the queue, so we don't recommend sending more than one email as it will increase your wait time.
Once again, thank you for reaching out and we will respond as expeditiously as we can! -Metal Unlimited Service Team
On Wed, Jan 15 2020
- Horrible customer service
- No info about order placement to delivery
Full refund
Dont give them no money no product in return
Order a sign for my brother for christmas dec 9 19 sent email after email called several times no response I want what I purchased now it is now Jan 14 20 where the heck is it you took my money right away but I dont have my product right away it's been long enough how am I to add photo or video if no product
- That they have their phones shut off
- Terrible delivery planning
- No info about order placement to delivery
Deliver product or service ordered
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Verified ReviewerDon't.....just simply don't
the product actually finally showed up. No apology, no compensation and to be honest with you....not even good quality.
Again, just don't.
There are so many out there that do a much better job and are honest and timely. Learn from my experience....
they have tried to give the same rhetoric but no explanations that are not the same song and dance
Customer service is horrible, your product will NOT arrive on time, they are rude and they are unwilling to communicate and you will honestly be lucky to receive your order at all. There are a lot of companies out there that do what they do. Trust me....choose someone else.
- Incomplete order
Full refund
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I ordered from you on October 23 and haven't received my signs yet order no100_080***_*39534
Hello, I apologize for any poor experiences you may have had with Metal Unlimited. I am just now seeing this review online.
If you don't mind, please email me tance@***.net and I'll see what we can do to make things right.
I look forward to hearing from you. Thank you,
Tance