Metal Unlimited
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery unhappy
Preferred solution: Deliver product or service ordered
User's recommendation: Terrible Customer Service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey don’t own up to their mistakes
Their website allowed me to purchase a sign showing it was free with $8.49 shipping and they are not honoring my purchase I ordered a sign back on 7/31 from them. Order#549523.
Once I added the customized sign to my cart to check out the website showed that the price was free and the shipping cost was $8.49. I paid the amount and received the confirmation email stating it could take 4-6 weeks for the order. I sent an emails last week checking status Because it was past the 6 week timeframe and to update the shipping address due to us moving soon. I never received a response so I called into their customer service and got the address updated and the girl advised me she'd check with the designer because of how long I had been waiting.
Today I get an email stating I needed to pay $310 for the sign because their website had a glitch or they would cancel my order.
I sent them a screenshot of my order but they still would not honor it. I have already patiently waited 10 weeks for my order only to be told I have to pay for their companies website glitch on the price.
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Go elsewhere. Metal Unlimited is garbage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSee below
- I have ordered before
Preferred solution: I would like to get my grandaughter's name for her bedroom wall......I have seen names on your site in the past with different fonts and colors, but now I can't seem to find the names on your site. Any help would be appreciated! Thank You!
Reply
Bad contact policy
- Unique
- Terrible customer service
Preferred solution: Let the company propose a solution
User's recommendation: Don’t purchase here. They don’t even allow you to leave a call back number for them to return your call so you can have your problem resolved.
Incorrect sign order
User's recommendation: A company that stands by its customers!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou have lost my sign and I have someone else's
- Looking for my sign
- Didnt get what i ordered and paid for
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wakefield, MassachusettsTried to buy through groupon still unable to reach anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lake Jackson, TexasUndelivered item
User's recommendation: Don't expect anything fast.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey just reached out to me
Preferred solution: Deliver product or service ordered
User's recommendation: TBD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelling order
- When i finally got my order it was just what i wanted
- Looks like great stuff
- Attractive product
- Did not answer emails regarding problem
Preferred solution: Cancel this wrong order.
User's recommendation: Please make sure that you order what you really need/want and not later complaint about the company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelling order
Preferred solution: Cancel my order
Group On
User's recommendation: Recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Roselle, IllinoisDelivery issues
Delivery was not made. No such home exist.
FedEx says it was turned over to usps. Metal unlimited told me I needed to file a missing package claim. Package still not delivered. I have spoken to metal unlimited several times.
Also talked with FedEx several times. Told by both that I would need to contact the other! This is a missing package. How can fed ex turn over delivery to usps with telling me.
Instead have been told several times it shows delivered. But it was not delivered.
Have not received ordrr
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Hello, we'd love to respond to this. Apparently our website glitched and listed the item for free.
Obviously we can't just give our items away, and I think anyone can reason that it isn't normal for a website to give items like this away for free. We do apologize for the inconvenience, but we also hope that you don't expect us to just give all of our products away for free.